1. Shipping and delivery policies
a) Does Bodyrituals have any physical stores?
Yes,Bodyrituals has physical store in NCR -Delhi. We currently have an outlet at Dilli Haat (INA), Kidwai Nagar West, Kidwai Nagar, Near INA metro station New Delhi- 110023, India

b) How are items packaged in Bodyrituals?
Each product in your order is first cushioned with a bio-degradable material and then placed in a cardboard box. The box is then taped and prepared for shipping. We pride ourselves on the quality of our packaging.

c) How does delivery process work?
All our deliveries are serviced through well-reputed couriers. As soon as your order is dispatched, you will receive an email with your package's tracking number as well as the name of the courier company that is processing your order. You can use the tracking number to track the status of your package on the courier company's website.

d) How can I track my order?
We dispatch most orders within 2-3 days (i.e. excluding Sundays and public holidays). You can track your order from your Account section to get an update on where your order is. For your convenience, there is a Track Your Order tab which allows you to see the exact status of your order in real time.

e) Can I ship the products to an address that is different from my billing address?
Yes, you can do this by filling in your address as the 'Billing address', and the address you wish to ship it to, as the 'Shipping address'.

f) What if I receive an incomplete, incorrect or damaged order?
While we try our best to fulfill your orders correctly, in the best manner possible, for any complaints you may have, with regards to your order, please contact our Customer Care within 7 business days of your order delivery, for prompt resolution. In the extremely rare occasion where you receive a product with tampered/open packaging, please inform our Customer Care within 2 business days of receipt, with supporting images if applicable, so we can best address your concern.

2. Refund, Cancellation & Exchanges

a) How will I get refund on my cancelled orders and how long will the process take?
Please refer to our Returns and Refunds Policy to understand if your order qualifies for a return. The Refund amount will reflect as per your bank guidelines which is usually within 7-10 business days.

For all the orders that have been received, we don’t take return request until it is damaged upon receiving or otherwise as stated in our refund policy.

b) How do I cancel my order?
Cancellation pre shipment – Please contact our customer care Monday to Friday (10AM to 9PM) and we will be happy to assist you.

3. Ordering

a) How do I place my order?

Step 1: Click on the Category of your choice.
Step 2: Click on SHOP NOW.
Step 3: Click on ADD TO CART.
Step 4: Click on CHECKOUT where you must complete the details of your order
and place your order successfully.

In case of any queries, Please contact our customer care Monday to Friday (10AM to 9PM) and we will be happy to assist you.

b) How can I use my gift voucher/promo code?

When you have clicked on the 'Checkout' button, you will be directed to a section where you can enter your Gift Voucher/Promotional code. On entering the code, the valid amount/offer will automatically be applied to your order. You can then proceed to checkout and pay the remaining amount using your chosen form of payment.

c) How do I check the status of new products?
If you are registered with us, we will share regular email alerts with you about upcoming products. The same is also highlighted on our home page under the section of newly launched.

d) Is GST (Good & Service Tax) included?
Yes, we will include VAT and GST for all the products ordered online.

e) What payment types you offer?
For Domestic orders: We accept, Cash on Delivery, Debit, Credit card, Net Banking methods as well as a variety of Wallets such as Paytm, Google Pay, Freecharge, Mobikwik etc.
For International Orders: You can pay for purchases using PayPal and Credit Card only.

f) Can I place my order over phone or Instagram?
Yes, you can place your order over call and Instagram, Our team would be happy to assist you in the process. But in case of order places over either of the medium’s promo code would not be applicable.

g) What is item is out of stock?
Usually, the products are restocked within 4-5 days, so you can order it again online after that period.
But if you want it on urgent basis, you can visit our store, which you can find on CONTACT US page.

h) Why was my order payment rejected?
There are various reasons why this may have happened ranging from validity of card/net banking details, insufficient funds in the account to technical difficulties. If you were recently issued a new card, some of the information may have changed. In that case, please confirm your credit card details and try again. Also, check that your name and address match the name and address on your current credit card.

i) I cannot complete my registration, what do I need to do?
Contact us, detailing the problem you have encountered. You can either email us on contact@bodyrituals.co.in or call us on customer care number and we will be happy to assist you.

j) I forgot my password, what can I do?

If you have forgotten your password, you can request your password to be sent to the email address you have previously registered with us by clicking the Forgot Password link. You will be taken to a page where you can enter your email address and a temporary password will be sent to you. We strongly recommend that you change this at your earliest convenience.

k) How do I make changes to my order?

You can’t modify the order once it has been placed. We suggest you cancel the order and place a new order with your desired changes.

4. Strategic Partnerships & Business Opportunities

a) Do you work with sourcing buyer?

Yes, we believe in the thought that together we can achieve more. We are open to every business opportunity to create a win-win situation for all the stakeholders.
For more information, please contact our customer care Monday to Friday (10AM to 9PM) and we will be happy to assist you.

5. Authenticity & Genuineness

a) Is the authenticity of the item store in warehouse taken care of?
We store all inventory in our own warehouse, where a dedicated team is assigned to look after the maintenance and cleanliness of the warehouse.

b) What measure do you take for safe delivery of items?
Servicing our customer with premium quality of products is our moto. We have selected our delivery partners after completely vetting them to ensure safe delivery of items.
Till date, we receive minimal complaints about the quality of our packaging. Furthermore, less than 1% of our products we ship are returned to us as damaged.

6. Product Usage

a) How to get in touch for understanding usage of any product?
Though we mention the steps on the usage of products.
But in case of any more information, please contact our customer care Monday to Friday (10 AM to 5 PM) and we will be happy to assist you.